Shipping policy
Thank you for shopping with Gen-C Ltd. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our store.
Shipping Locations
We currently ship to all addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.
Processing Time
We aim to dispatch all order the same day, if placed before 12pm, and on a next working day tracked service. Please note, this excludes orders placed over the weekends and UK bank holidays.
You will receive a confirmation email once your order has been dispatched.
Shipping Methods
Our UK shipments are shared between different carriers depending on their destination and the service selected. At Gen-C we ship to various destinations, with the aim to get your parcel to you in the most efficient, safe and secure way.
If you do wish to place an order for collection, please contact our team directly at enquiries@gen-c.co.uk and a member of our team will be able to assist. To avoid disappointment, we always recommend contacting us first before arriving to collect an order.
Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and area. You will see the total shipping cost before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order’s progress through the courier’s tracking portal.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing items, please contact us at enquiries@gen-c.co.uk
Damaged or Defective Items
Please examine the products as soon as reasonably possible after delivery or collection and notify us of any fault or damage as soon as reasonably possible, and in any event within 48 hours. If upon inspection the goods are damaged or have manufacturing defects and you fit the goods, then this will be deemed acceptance of the products and you will not be able to return them.
Returns
For information regarding returns, please refer to our Refunds Policy page. Items must be returned in their original packaging and condition.
Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer service team at enquiries@gen-c.co.uk or 01709 718000.